STANDARD TERMS AND CONDITIONS OF SALE
Last Updated: October 11, 2024
Welcome to Twin Coating Supplies. By using our website and purchasing our products, you agree to comply with the following Terms of Service ("Terms"). These Terms govern your use of the Twin Coating Supplies website and the purchase of our products, which include epoxy and concrete coating supplies, tools, and related services.
Please read these Terms carefully. If you do not agree with these Terms, you must not use our website or services.
1. General Information
Twin Coating Supplies is a supplier of high-quality epoxy and concrete coating products. We operate in Texas and offer our products both online and through physical locations. By accessing or purchasing products from Twin Coating Supplies, you agree to be bound by these Terms, along with any additional terms and conditions that may apply to specific products or services.
2. Eligibility
To use our website or purchase products from Twin Coating Supplies, you must be:
- At least 18 years old.
- A legal resident of the United States.
- Capable of forming a legally binding contract under applicable law.
3. Product Information
3.1 Product Descriptions
We strive to provide accurate descriptions of our products, including epoxy, concrete coatings, and tools. However, we do not guarantee that product descriptions, images, or other content on our website are error-free. If you believe a product you purchased is not as described, please contact us immediately.
3.2 Pricing
All prices displayed on our website are in U.S. dollars and are subject to change without notice. We reserve the right to modify prices at any time. In case of a pricing error, we reserve the right to cancel or refuse any orders placed at an incorrect price.
3.3 Product Availability
We do our best to keep our inventory up to date, but we cannot guarantee the availability of all products at all times. If a product you ordered is out of stock or discontinued, we will notify you and offer an alternative or a full refund.
4. Orders and Payment
4.1 Order Acceptance
By placing an order, you agree to provide accurate, complete, and current information. Twin Coating Supplies reserves the right to refuse or cancel any order for any reason, including but not limited to, errors in pricing, product availability, or suspected fraudulent activity.
4.2 Payment Terms
We accept payments through authorized credit card processors, bank transfers, and other payment methods as listed on our website. Payment must be made in full before your order is processed and shipped. All payment information is encrypted and secure.
4.3 Sales Tax
Applicable sales tax will be added to your order total. The amount will vary depending on your shipping address and applicable state laws.
5. Shipping and Delivery
5.1 Shipping Terms
We ship products within Texas and to other locations within the United States. Shipping costs will be calculated at checkout and are subject to change based on delivery location, size, and weight of the products.
5.2 Delivery Times
While we strive to provide accurate delivery estimates, actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or supply chain disruptions. Twin Coating Supplies is not liable for any delays in shipping.
5.3 Risk of Loss
Once the product is handed over to the shipping carrier, the risk of loss or damage passes to you. You are responsible for filing claims with the carrier for lost or damaged shipments.
6. Returns and Refunds
6.1 Return Policy
We accept returns of unused, unopened products within 30 days of delivery. To initiate a return, please contact us at [contact information]. Products must be returned in their original packaging and condition. You are responsible for return shipping costs unless the product is defective or incorrectly shipped.
6.2 Refunds
Once we receive and inspect your return, we will process a refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
6.3 Non-Returnable Items
Custom orders, special requests, or products marked "final sale" are not eligible for return or refund unless they are defective or damaged upon delivery.
7. Intellectual Property
All content on the Twin Coating Supplies website, including but not limited to text, graphics, logos, images, and software, is the property of Twin Coating Supplies or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without express written permission from Twin Coating Supplies.
8. Warranties and Disclaimers
8.1 Product Warranty
Twin Coating Supplies guarantees the quality of its products. However, specific warranty terms may vary by product and will be provided with the product information. If a product is found to be defective, we will repair or replace it according to the terms of the applicable warranty.
8.2 Disclaimer of Warranties
Except as expressly stated in our product warranties, all products and services are provided on an "as-is" and "as available" basis, without warranties of any kind, either express or implied. Twin Coating Supplies disclaims all implied warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
In no event shall Twin Coating Supplies, its directors, officers, employees, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, lost profits, data loss, or business interruption, arising from the use of or inability to use our products or services. Our total liability shall not exceed the amount paid by you for the product in question.
10. Indemnification
You agree to indemnify, defend, and hold harmless Twin Coating Supplies, its affiliates, and their respective employees, contractors, and agents, from any and all claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising out of or related to your use of our products, your violation of these Terms, or your infringement of any intellectual property or other rights of a third party.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising under these Terms or relating to your use of our products or services will be resolved in the state or federal courts located in Texas.
12. Changes to the Terms of Service
Twin Coating Supplies reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically for any updates. Your continued use of our website or purchase of products after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Twin Coating Supplies
801 Greenview Drive, Grand Prairie, Texas 75050
+1 817-409-6707
info@twincoating.supplies
By using the Twin Coating Supplies website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service.